In a public apology on their website, EKWB conceded that they did not give their best for their CPU water block for AMD Ryzen Threadripper CPUs.Indeed, the performance of this CPU water block was matter of great debate among enthusiasts, with the cold plate having microfins that occupied an area smaller than the CPU dies.
EKWB has redesign the cold plate of current and future products. The new cold plate has a much larger fin area than the older one, and now the monoblocks can compete against the best performing Ryzen Threadripper water blocks on the market.
EKWB has thought even to who purchased products based off the older design.
Everyone who purchased the EK-FB ASUS ROG ZE RGB Monoblock can apply for a free upgrade kit. The upgrade kit with the new cold plate will contain all the necessary things needed to conduct the cold plate swap. Everyone who can provide proof of purchase of the EK-FB ASUS ROG ZE RGB Monoblock is entitled to a free upgrade kit with free delivery. All you need to do is contact EK support team at www.ekwb.com/support and arrange the upgrade kit. If you need any help with replacing the old cold plate, please contact our customer service or refer to THIS video tutorial.
Unfortunately, the upgrade kit will not be available for EK-Supremacy EVO Threadripper Edition CPU water block, since it does not share the same mounting mechanism as the monoblock. Everyone who purchased EK-Supremacy EVO Threadripper Edition CPU water block before the 24th of November 2017 is entitled to a 25 €/$ coupon code. Everyone who can provide proof of purchase before the 24th of November 2017 is entitled to a partial refund of 25 €/$.
All you need to do is contact EK support team at www.ekwb.com/support and arrange the coupon code.